Concierge Manager Resume Objective : Highly enthusiastic customer service professional with 5 years client interface experience. Issued needs for fulfilment of orders in accordance with policies, regulations, and procedures, Coordinate specific concierge duties to instill a comfortable environment for upwards of 500 residents spanning 5 buildings. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Observed customers CCTV has an alarm system customer service, handle switchboard. Arranged for the replacement of items lost by travelers. Concierge Resume Vocabulary & Writing Tips. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Worked with travel agents to ensure all guest requests were received and acted upon accordingly. Concierge Resume Vocabulary & Writing Tips. Speaking several languages, IT literacy and discretion are also highly valued at this job. Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance. Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Sort garbage and keep an eye on all cameras in the building. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Managed customer analytics to include staff engagement. Facilitated resident requests for social events. The objective section of a concierge resume is the introductory statement of your resume. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Serve as an information liaison, notifying various departments of guest requests or complaints. Manage client's daily wants and needs and execute in a professional and timely manner, Maintain banquet event orders on a daily and weekly basis; refer to client resumes on daily basis, Coordinate room layouts and details of banquet event orders with various departments, Consistently work towards exceeding departmental service standards (LQA, JDP, CES and AAA Five-Diamond), Manage the concierge lounge during breakfast and evening hours, Collaborate with fellow associates to ensure a seamless experience for our guests, Maintain a clean and professional concierge lounge, Provide information about locale to guests; such as dining, nightlife, shopping, and tourist attractions, Cross-trained as a Front Desk/At Your Service Agent; knowledgeable about front desk duties & responsibilities, Aided in making the JW Marriott Grand Rapids #1 out of all other JW Marriott hotels in the US in 2014. Accurately entering reservations into required computer systems according to policy. 800-652-8430 Mon-Fri 8am-8pm CST Sat 8am-5pm … Monitored the current status of coupon, discount, and other promotional programs. Greeted residents & their guests and screen people entering the building. An impressive Concierge Resume should showcase a candidate’s ability to support an establishment with excellent customer service skills. Accurately completed all guest requests and inquiries in a prompt and courteous manner. Provided polite and effective personal service to a luxury condominium building and its community by anticipating resident's needs and desires. Most Concierges showcase certification in hospitality services in their resumes. Job candidates who are fluent in more than one language will have an advantage when applying for jobs, particularly in major metropolitan areas like New York, Seattle, Los Angeles, … Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Provided strong administrative support and services to all levels of staff. Good attendance (rarely/ never called in sick, always found a replacement when sick or couldn't come in. Relaying calls to proper departments and performing a variety of related clerical duties. Communicating efficiently and effectively with management, co-workers and the general public. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. If you are not sure how to write each part, especially if you are doing this for the first time, it might be a good idea to look at the example sample resumes provided. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. A Concierge should be adept in working in hospitality environments, such as hotels, resorts, or apartment buildings, so be sure to call to attention to your … Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Booked spa and salon appointments along with up-selling treatments. Adhering to the residential Standard Operating Procedures. Concierge Resume Sample 5.0. Firstly, you can use these skill words in your resume. Input orders into Ramquest for Reliant Title. Addressed resident concerns and issues in accordance with the company's customer service standards. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for the guests; taking reservations made through phone and responding to complaints. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Maintained inventories of office supplies and printed forms and replenish them as necessary. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. upon request from hotel guests. Made follow up appointments for patients for Doctor's office. Include the Skills section after experience. Specialized in customer service relations between bariatric practice and patients. Additionally, get access to sample answers and interviewer's expectations. Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort. Answered various inquiries pertaining to excursions, sporting events, concerts and plays, Established personal connections to assist in maintaining repeat guests, Efficiently handle a variety of calls with superior phone etiquette and strong retention of details, Researched guest requests using the internet and other resources, Acted as a resource to my team and less experienced associates. Follow Twitter. Lead Concierge Resume. Need help with anything? Assisted in providing customer service and data entry for nursing. Supervise and motivates staff to increase productivity. Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. Provided general office assistance as needed. Calling taxis to transport residents and arranging storage for packages and luggage. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Emphasize providing excellent customer relationship management. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. Communication -Communication is critical for a concierge. Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Assist residents who come to the front desk to make a service request by entering that service request into the system for them. A concierge will need to handle multiple tasks at once. Improved team rapport and signature service through daily forms of communication. Alison Doyle. A Concierge should have a background in hospitality with excellent communication skills. Welcoming and assisting guests and visitors on a daily basis. Speaking several languages, IT literacy and discretion are also highly valued at this job. Picked up and delivered items, and ran errands for guests/management. Manage and organize the package room by accepting packages, notifying the resident, and locating and giving the correct packages to the resident. Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. Gave friendly and accurate customer service with incoming and outgoing calls for members. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Non-profit Management - 4 Month Non-credit Program. Addressed residents satisfaction with services' provided. Providing residents with information and advising about locations and services outside of the building complex. Handling payments for regular payments, trial payments, re-payments, litigation trial payments, mediation trial payments, bankruptcy trial payments, etc. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. Trustworthy, discrete, loyal and ethical. Each part must be concise and accurate which means you should spare enough time to write your resume. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. I have been on multiple accounts with my tenure with [company name]. Arranged events, excursions, transportation, etc. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Researched industry history, trends, and regulations. Skills : Extremely Organized, Excellent Team Player, Positive, Glowing Personality., Administrative, Customer Service, Accounting, Public Relations. Manage concierge tasks for 159 residential units, supervising the priorities of 2 ambassadors during each shift, Consistently ranked #1 within department based on exemplary customer service, highest quality of work, strict adherence to deadlines, exceptional teamwork and ability to go above and beyond job description. Access to confidential medical record and organizational information as it relates to patient care. Hard-working, outstanding telephone, scheduling, and documentation skills. Profound experience in detecting signs of emergency and reacted immediately. Your ability to work to achieve the satisfaction of guests should be highlighted. The resume has four parts: resume summary, education history, a list of experiences, and outline of your skills. Skills : Administrative Assistant, Customer Service, Detail Oriented, Microsoft Word, Data Entry, Time Management. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. An ideal professional concierge should exhibit the following skills: – Problem-solving skills – Communication skills – Organizational skills – Learning skills. Adhered to all best methods and practices delivered by employer. Greeted incoming and outgoing residents and guests. Conducting inventory count of supplies based on customer demand, Provided customers information of products and services offered, including preparing and serving of food, Direct calls to Management, Maintenance, Construction, and Sales offices, Scan, sort, and prepare packages for daily inventory, Process and update access cards and fobs for residents and guests, Organize utility invoices for accounts payable through Excel Spreadsheets, Created memorandums and sent building wide emails with Buildinglink to alert residents of neighborhood events and board meetings. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. Strong knowledge of the surrounding area and all recreational, hospitality and business related information. Followed safety and infection control. For example, 12.4% of Concierge resumes contained Communication as a skill. Home of the UK's #1 CV Builder × Contact Us. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Fostered 20% increase in customer loyalty by implementing interaction improvements. Provided support to the sales/marketing and business management. Used problem-solving skills to assess and resolve issues. 12/2016 - PRESENT Detroit, MI. Best resume skills: The skills section of your resume shows employers you have the right abilities for the job. Headline : Highly experienced and reliable Resident Concierge with a stellar work ethic and guest satisfaction record. Greeted guests in a welcoming and positive manner. Addressed questions and concerns of prospective or current residents and families. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Here are some of today's most common and sought-after resume skills: active listening, communication, computer skills, customer service, interpersonal skills, leadership, management skills, problem-solving, time management and transferable skills . Pre-screened and conducted background checks on employee prospects. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Answering incoming calls and routing calls to appropriate personnel, recording messages and delivering to appropriate personnel, researching and responding to routine inquiries. Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting. Responded to a wide variety of questions and needs, in person and on the phone. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Each one is 3–4 lines long, and gives the office hiring manager or HR member a brief look at your front desk background, clerk skills, office experience, and career goals. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Top Concierge Interview Questions with Example Answers [2020] Prepare for your Concierge interview by going through these most asked Concierge interview questions. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. ), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. Important Hospitality Skills for Resumes & Cover Letters Terms to Include to Help Bolster Your Resume ••• Alistair Berg / Getty Images By. Managing administration request from residents assigning/activation of key fob entry and parking. To directed destination building complex honest about your level of service offered by the facility assigned including! 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