ever. Error messages. @Optus have the worst. I can't make voice calls. @Optus Hey any whispers saying that pre paid customers will be getting VoLTE sometime soon? Optus network is down Australia wide for 91 % of customers since 6am est. Because I'm just going around in circles. Customers can also view updates on our network status page here: https://t.co/Z3AzR8s3oW. @Optus is your service out? Nobody gets back to me. I don't know all the details other than what he said to me. @informationarc @NBN_Australia @Telstra @Optus @tpg @PaulFletcherMP @TelcoOmbudsman Yes there's an outage in Balmain. NB, this is … I was going to give you updates during the game, but my #NBN internet is down. No known outages or problems on Optus Support. My Optus App lets you quickly and easily check your mobile usage, pay a bill, chat to customer care and more, on your phone - 24/7. You offer a disgraceful service, @Optus customer service is the worst! @Optus Still having issues with my internet. @LanceEerhard Apologies for the delay but appreciate your patience in the meantime. Optus was the main sponsor of the 1997 ARL season. Moved out today and everything’s been smooth so far...expect for the NBN set-up. Optus is working on the problems apparently. Is there a fix coming soon for Mansfield ? The best way to manage your OPTUS account and get help when you need it. For the past few days it's been rather mediocre. It can can be found on Optus' service status page, and is a customised Google Maps app. @Optus Hi Steven. Why aren't ur customer service teams doing their jobs? @BenH1990 Silence from @optus but they confirm there is an outage. Same area. Cable Broadband . After 4 months they referred me to debt collectors. @duttonkona ... there seems to be some Optus network issues in my area. Optus has said that any changes made to Australia's ... should not focus on problems relating to the ... "Requiring network operators to routinely purge their networks of … @Optus @NBN_Australia my internet connection has been down again this whole weekend. Allegedly sent a tech to the wrong address, even though I’ve never had NBN with them. @Optus It’s not a network or fault in the area, it’s an issue with the line to my parents home. Same area. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.. When I contacted customer service, was assured that half month bill will be credited - however this hasn't happened & I have received a full bill! Really long time customer who has persisted, but this might be the end for us. @Optus is your data services down for safari? I need urgent assistance please. Maybe if it was easy to report an outage the tool wouldn’t be useless? news.com.au — Australia’s leading news site. Avoid #Optus. Find out more about our policy and your choices, including how to opt-out. @Optus Thanks for link. It seems it just goes around and around in circles and nothing gets sorted… How the hell doyou get the staff. Lucky to even get Gmail to load without a bunch of forced refreshes. @Kellylucasouth3 @Optus I am in Italy and Optus ignore all contact. Sort your sh*t out @Optus. Optus outage map with current problems and downtime. @Optus @NBN_Australia - no internet for 2 and half days . Just needed to update some settings. I just want to know.. @laurenpowr @Optus Ugh same most frustrating user experience in my life... half an hour messaging back and forth, told the issue was resolved end chat and attempt login and surprise surprise no it’s not. PLS look into it.. although not showing in your map.. like I said, I've had no internet for 16+hrs. Why send customers a SMS saying everything is good to go and working when it isn't? I have also returned and its back working again. I’ve had better luck with Optus, @JSAustralia Really long time customer who has persisted, but this might be the end for us. No matter what,it asks to refresh and won't load. We’ll let you know if we come across an issue or if we’re performing work on any towers near you. @HansOrph @SamsungMobile When I cancelled my contract with Optus to switch to prepaid, they told me my 2 year old iPhone8 with the cracked screen and home button not working properly was worth $500. My mobile service has died completely. Watched the game on my phone so couldn’t give updates, laptop and iPad out of actions. NBN sent a technician who said refer the problem back to Optus. A NOTE ABOUT RELEVANT ADVERTISING: We collect information about the content (including ads) you use across this site and use it to make both advertising and content more relevant to you on our network and other sites. Why make it so difficult to even report a fault, never mind actually providing service you are charging for? @Optus frequent hfc NBN outages. Awesome work @Optus suspend someone's internet service for an unknown reason and then all go home to bed so no one can help fix the problem. Only for the mobile data internet connection to not work at all and still play up ???‍♀️? Troubleshooting Optus internet outages Step 1: Power cycle your modem-router. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. Cant seem to get it going regardless what I try. For the past few days it's been rather mediocre. Optus’ Head of Customer Experience, Charles Weiser said he was thrilled to be expanding Optus’ range of services to improve customers experience and make sure they can escalate a mobile network issue without any hassles. Not sure if it’s the network or my brand new iPhone 12 that is just not working on 3G. @CazPeterson ?‍♂️. @albericie @Optus I’m having issues with Telstra. service. @xprophetess Said landline and internet now have to go through the same modem, @Kellylucasouth3 2 days ago I mentioned that I had a problem with my iphone. @krunal_barot12 @albericie @Optus I've been trying to get a mobile phone unlocked since early November. @Flansq @Optus I reckon @Optus does have issues atm as I also have two mobile phones with Optus and they aren't working either, can't dial or receive calls and no internet have checked status page and reported issue - 88997. @Optus Really underhanded tactic to send data usage alerts on a 90min+ delay. @Optus fix my issue case # 100211772. Also sport is fine on other platforms eg optus sport. @Optus hi is there a nbn outage currently in north ryde? iOS7. @Optus any internet issues in the 2142 postcode? Abs changed my password. @Optus any internet issues in the 2141 postcode? no!! I’ve been on hold now for over 2 hours on the phone. @ulfy011 I’ve had an issue for 12+ months and I can’t get anyone to help unless I physically go into a store. Guess what I was on live Chat with Telstra for more than 3 months to sort out a billing issue, @Ruslan11431897 It is now Sunday. Well I traveled 5.6km from my home to point cook (suburb) @Optus store, there is no Optus store that is closer to my home. Same message. The iPhone is working fine according to one of the Optus store staff members, thank goodness, Hmmm. There is no connected phone/internet line in this house. Drive 5 minutes and I have 5G. Important: If your Nest product is offline, it won’t have a way to receive a signal. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. It’s not that I’m well off the beaten track either. Well I traveled 5.6km from my home to point cook (suburb) @Optus store, there is no Optus store that is closer to my home. Is there any known issues going on? service. Go figure. I don't know all the details other than what he said to me. @cicerodiello I have no service. Silence from @optus but they confirm there is an outage. © Ookla, LLC. Account details not linked to this sim. @Optus Sorry, no phone service, @SydneyEditor1 @Optus Are there known issues with landline internet in the Sunshine Coast area? What’s up? You’ve got the information. Get your support answers here. Satellite-based GPS requires a clear view of the sky. @PaulFletcherMP @TelcoOmbudsman. Where as 4G data works perfectly fine as Id assume VolTE would be fine too? Telstra would carry residential to residential calls to Optus' exchanges, and then the calls would be switched to Optus' long-distance fibre optic network. Send me the app By providing your phone number, you agree to receive a one-time automated text message with a link to get the app. @DailyRin @rebjmccann Fingers crossed. @_worldofwhitney After 4 months they referred me to debt collectors. Does anyone actually work at Telstra who can assist me with my issue? “We’re working to restore services as soon as possible,” it wrote on Twitter. I can’t load any pages. Speed tests show 0.2MBps download speed. @Kellylucasouth3 Any issues in the Hillbank/Elizabeth Vale area? @Optus would not recommend Optus 5g to anyone. It says auto access been granted. ... there seems to be some Optus network issues in my area. @Optus Your page has shown outage since Friday. Good luck with your issues!! Slow browsing or drop outs? downdetector.com.au, Via @Optus when will the broadband outage in Loftus NSW 2232 be sorted. Nationwide News Pty Limited Copyright © 2021. For a suburb where many are stuck in isolation for 14 days, the internet is a vital tool. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number. Maybe if it was easy to report an outage the tool wouldn’t be useless? Dick move Optus. Just needed to update some settings. @OPTUS network has been down here for most of the day. @neil_jennings1 home phone stopped working, modem was changed by a tech Internet (optus) stopped working. @rwerkh Naturally the Optus outage map says no reported outages. Over an hour no internet, and when I eventually get through to support they say their system is down and call back in half an hour. @Optus Already have. Another tech came out. No way to escalate this. An Optus spokeswoman said the issue had since been resolved and all services were back up and running. @ Str8JaktJim PC fixed ( fingers crossed ) and internet issue was because I could n't just use perfectly. The 2142 postcode their customer support their systems are totally broken Optus, thanks for the reply unusable in for... 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